Return and Refund Policy

Last updated: April 2026

We want you to be satisfied with your purchase. This policy explains how returns and refunds are handled.

1. Return Eligibility

You may request a return if:

• The item is damaged

• The item is defective

• The wrong product was delivered

Return requests must be made within:

7 days of delivery

2. Non-Returnable Items

The following items are not eligible for return:

• Used products

• Opened or damaged items caused by misuse

• Clearance or sale items

• Personalized or custom products

3. Return Process

To initiate a return:

1. Contact us at care.nirvaar@gmail.com

2. Provide:

   • Order number

   • Product photos

   • Reason for return

3. Wait for return approval instructions

Do not send items without approval.

4. Refunds

Once the returned item is received and inspected:

Refunds will be processed within:

5–7 business days

Refunds will be issued to:

• Original payment method

5. Replacement Policy

If the product is:

• Damaged

• Defective

• Incorrect

We will provide:

• Replacement
  OR

• Full refund

at no additional cost.

6. Return Shipping

If the return is due to:

Our error
We will cover return shipping costs.

If the return is due to:

Customer preference
Customer may be responsible for shipping charges.

7. Late or Missing Refunds

If you have not received your refund:

1. Check your bank account

2. Contact your payment provider

3. Contact us at care.nirvaar@gmail.com

8. Contact Information

Email: care.nirvaar@gmail.com

Address:
117 Sharda Nagar Road
Rajivpuram Kakadeo
Kanpur, Uttar Pradesh – 208025
India